d63com Frequently Asked Questions

d63com requires a valid government-issued photo ID for KYC verification. Accepted documents include the PhilSys National ID, UMID, driver's licence, passport, SSS ID, or PRC ID. You may also be asked to provide proof of address — a utility bill or bank statement issued within the past 90 days is sufficient. Upload clear, unedited photos of both documents through the Account Settings section. Most KYC submissions are reviewed within 24 hours on business days.

No. d63com strictly enforces a one-account-per-person policy across the entire platform. Creating duplicate accounts — whether under the same name, a different name, or using a different phone number or payment method — is a breach of d63com's Terms and Conditions. If duplicate accounts are detected, d63com reserves the right to close all associated accounts and forfeit any balances, including winnings.

On the d63com login page, click the "Forgot Password" link below the password field. Enter your registered Philippine mobile number. You will receive an OTP via SMS — enter this code on the next screen to verify your identity. You will then be prompted to set a new password. If you no longer have access to your registered number, contact d63com's 24/7 live chat support for manual account recovery.

You can close your d63com account at any time by contacting the 24/7 support team via live chat or by emailing [email protected]. Before closure, withdraw any remaining Real Money balance. Bonus funds that have not met their wagering requirements will be forfeited upon closure. Note that if you want to stop gambling for a period without permanently closing your account, d63com's cool-off and self-exclusion tools (found in Account Settings → Responsible Gaming) are a better option.

The minimum deposit on d63com varies slightly by payment method. For GCash and PayMaya, the minimum is ₱100. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱500. These thresholds are designed to keep the platform accessible to casual players across Metro Manila, Cebu, Davao, and the rest of the Philippines. The current minimums are always displayed in the Wallet section at the time of transaction.

GCash withdrawals on d63com are typically processed within 15 to 30 minutes after the request is submitted, provided your KYC verification is complete and the withdrawal does not trigger an additional review. During peak hours or high-volume periods, processing may take up to 2 hours. Withdrawals submitted on weekends or Philippine public holidays may experience slightly longer processing times due to payment gateway availability.

d63com does not charge transaction fees on deposits or withdrawals. However, your payment provider — GCash, PayMaya, BPI, BDO, or Metrobank — may apply their own standard transaction fees or transfer charges on their end. d63com has no control over those third-party fees. To avoid surprises, check your e-wallet or bank app for any applicable service charges before initiating a transaction.

Most d63com withdrawals are processed within 30 minutes for GCash and PayMaya, and within 1 to 3 banking hours for BPI, BDO, and Metrobank transfers. Delays can occur if: your KYC verification is incomplete, the withdrawal amount triggers an AML compliance review, you have active bonus wagering requirements not yet completed, or the withdrawal was submitted during a Philippine bank holiday. If your withdrawal has been pending for more than 24 hours, contact d63com's support team with your transaction reference number.

No. d63com enforces a strict same-name, same-method policy for withdrawals. This means your withdrawal must go to a payment method registered in the same name as your verified d63com account. This rule exists to protect players from fraud and to comply with the Anti-Money Laundering Act (AMLA) of the Philippines. Withdrawals to third-party accounts or unverified payment methods will not be processed.

All RNG-based games on d63com use certified random number generator systems that are independently tested and audited by third-party certification agencies. The theoretical return-to-player (RTP) for each game is documented and available for review within the game interface. d63com's live dealer games are conducted by real croupiers in regulated studio environments with continuous video feeds. d63com operates within PAGCOR's regulatory framework, which requires ongoing fairness compliance as a condition of operating in the Philippines.

Yes. d63com is fully optimised for mobile browsers on both Android and iOS devices. The entire game catalogue — including slots, live dealer baccarat, fishing games like Captain Fisher, and sports betting — is accessible through your mobile browser without downloading any separate app. The platform automatically adjusts to your screen size. For the best experience, use Chrome on Android or Safari on iPhone with a stable mobile data or WiFi connection.

Yes. d63com has a dedicated live dealer section featuring real-time baccarat, roulette, blackjack, sic bo, and dragon tiger, streamed from professional casino studios. Games run 24 hours a day, 7 days a week. Many live tables have Filipino-speaking hosts, which makes the experience more comfortable for local players. Bet limits vary by table — lower-limit tables are available for casual players, and higher-limit VIP tables are accessible from the same section.

Yes. d63com's sportsbook covers PBA (Philippine Basketball Association), NBA, UAAP, and international leagues with a full range of bet types including moneyline, point spread, totals (over/under), and same-game parlays. PBA games are available pre-match and in-play during live broadcasts. Odds are updated in real time. The minimum sports bet amount is displayed at the time of bet placement and varies by market.

A wagering requirement (also called a turnover requirement) is the total amount you need to bet before bonus funds or associated winnings become eligible for withdrawal. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets to clear it. On d63com, the wagering requirement for each active bonus is displayed in your account's Bonus section. Only certain game types may contribute to wagering — this is always specified in the bonus terms.

Yes. All d63com bonuses have a validity period — the number of days you have to use the bonus and complete the wagering requirement from the date the bonus is credited to your account. The validity period for each bonus is stated at the time of issue and visible in the Bonus section of your account. If the wagering requirement is not met before the bonus expires, the remaining bonus funds and any associated uncleared winnings are automatically removed from your account.

No. Bonus funds on d63com are not directly withdrawable. Only Real Money Funds — confirmed deposits and winnings generated after completing the stated wagering requirement on a bonus — are eligible for withdrawal. Your account wallet separates your real money balance and bonus balance clearly so you always know which funds are withdrawable. If you'd prefer not to use a bonus and have it removed from your account, contact d63com's support team before placing any bets with the bonus active.

The minimum age to register and play on d63com is 21 years old. This is a mandatory requirement under PAGCOR's regulations governing online gaming in the Philippines. d63com enforces this through age verification during the KYC process — every player must submit a government-issued photo ID confirming their date of birth. Accounts found to be held by players under 21 are terminated immediately and any associated balance is forfeited.

d63com provides the following responsible gaming tools, accessible from Account Settings → Responsible Gaming: deposit limits (daily, weekly, monthly), loss limits, session time reminders, reality check notifications, cool-off periods (24 hours to 6 weeks), and self-exclusion (6 months to permanent). All tools take effect immediately when activated. Reducing a limit or activating exclusion requires no explanation and takes under five minutes. These tools are free and available to all registered d63com players at any time.